It's the quickest way out of something we are unsure of ourselves.
Recent press releases and forum discussions about our local operators having their boat detained for not having appropriate permits and more recently the sinking of another boat ferrying over 30 passengers is without a doubt an ugly scene.
Why are fingers being pointed though?
As a consumer, we expect to get what we pay for.
As an operator, we give what we can within our means and limitations without compromising standards and procedures.
It is not the first time accidents have happened to us, but these are the things we believe everyone involved in the dive industry should consider carefully..
Divers perspective:
Does the Singaporean consumer 'ask' for such services to be rendered?
Bargaining is not wrong, but within reason. That reason is for divers to understand what actually goes in to a sound dive operation. The same can be said about diver education.
eg1: Looking for a new dive location. That's what diving is all about isn't it? However, there is no cheap alternative when it comes to an expedition requiring heavy logistics, as in the liveaboard case. More about the operator's responsibility soon, but the point is, no demand on cutting corners, no supply.
eg2: Looking for a quick and economical getaway. Who doesn't want that? However, as a customer, we want to also demand for minimal safety measures and procedures no matter what. Once we do that, prices will make a whole lot of sense.
eg*: Open Water Diver is enough, as long as I get the card. That ticket is your licence to act responsibly and also involves a statement of understanding we signed to maintain proper buoyancy control and obey local diving laws and regulations. Pay for your diver education. It's the least you can do for conservation and caring for your environment. We are ambassadors of the underwater world, we should continue learning about it.
Recommendation:
- Find out the minimum requirement for a dive operation to run its show locally. eg. boat procedures and laws, oxygen first aid available, insurance, and certified & renewed dive professionals managing the divers.
- Cheap not necessarily means bad. Find out through reliable sources if the operation you choose would be the one for you and meets local standards.
- Every dive we do should be a special experience. There are operators who care for these needs.

Operators perspective:
Do we buckle under pressure?
Hell ya. As in planning for any dive, there are enough natural factors to shut down your perfect dive, there isn't a need to discount operational procedures or training standards. The same goes for trying to run the perfect dive business.
Singaporean dive operators have had a myriad of battles to fight just to survive, at the same time try to maintain an image befitting of an operation which takes care of lives. We do not want to dig up the past but we do want the consumer to know that maintaining a dive business is taxing on the owner's time, money and physical well-being.
As mentioned before, there are enough 'natural' factors to shut down a dive center/resort/liveaboard, there should not be a need to discount the price it takes to ensure diver safety and more importantly fun! It may not be appropriate for some operators to offer really cheap deals, even if there is no money to be made, but can they be blamed for providing what the customer wants?
eg1: The dive professional(instructor/divemaster) is a job often looked upon as one with much free time and associated with a care-free life. On the contrary, it is one of few 'out of the box' jobs which demands responsibility, integrity and intelligence to carry out its duties. The dive professional needs to be both mentally and physically fit to accomplish his/her job effectively. Much of the dive pro's planning and training is not seen by the consumer.
eg2: The dive center/resort/liveaboard requires constant maintenance of its facilities, equipment and personnel. It's not just about the cost of a trip or a course.
eg*: The Singapore Underwater Federation has new council members who care about the industry and its future. It is an ungratifying voluntary responsibility but the people holding up the federation are doing their best to enforce the National Operational Code of Practise.
Recommendation:
- Divers can check with the SUF for a list of dive operators who have pledged to adhere to the code and what it is.
- Divers can check with AISTA or the individual training agency (eg.PADI) on training issues.
- Operators can consult with the SUF council members on how to implement SOPs or training standards and requirements.

The article written by a Singaporean woman in the Straits Times 2 weeks ago really hurt. Generalizing Singaporean dive operators as unreliable and offering uncomfortable dive experiences does not deserve a space in the local newspaper, especially since the writer obviously has no clue about the rest of Singapore's dive operators who are doing a good job and offering worldclass training and services.
Let's work together so that "Uniquely Singapore" applies to the diving community as well.
Pay for the services offered by an operator who does not compromise standards and procedures.
You know, all we really wanna do is DIVE!

Beaver
PADI CD-99087
